# Santa Naughty List Public product documentation in English. Updated 2026-11-04. ## Custom Santa Video Message ### Making your custom video #### Can I write a custom Santa video message? Yes. Write the exact words you want Santa to say, including any names. The message is limited to 240 characters and 30 words to fit the 12-second format. #### Can I put Santa in my house? Upload a clear photo of an empty room in your home. AI adds Santa to the room and generates a speaking video. Room details and movement can vary. #### Which languages can Santa speak? Choose American English, Spanish, French, German, Brazilian Portuguese, or Italian. Write your message in the selected language; it is not automatically translated. ### Costs and results #### Is this a free personalized Santa video? Generation uses paid credits: 5 for 480p, 10 for 720p, or 20 for 1080p. Credit packs are one-time purchases. #### Will Santa say every word perfectly? AI output can vary, including pronunciation, lip sync, and timing. Keep the message short and review the video before sharing. Custom FAQ: https://santanaughtylist.org/effect/custom-santa-video-message#faq ## Pricing ### Packs and video costs #### Which credit packs can I buy? $9.90: 15 credits; $19.90: 40 credits; $39.90: 100 credits. one-time ยท USD #### How many credits does a video cost? One-time purchases. 480p costs 5 credits, 720p costs 10, and 1080p costs 20 per 12-second video. ### Payments and credits #### When will my purchased credits appear? Credits arrive only after server confirmation of payment. #### What happens if generation fails? Credits are reserved when you submit. A confirmed failed task returns its reserved credits automatically. If submission is still being checked, look in My videos before starting another task. Returned credits are not a cash refund; contact support about payment refunds. #### How do I request a payment refund? For unused credits, a duplicate charge or another payment issue, contact support with the order ID and account email. Eligibility depends on the purchase, credit usage and applicable law. We do not offer an unconditional refund period. An approved payment refund is handled through the original payment provider. Provider processing times vary. The corresponding credits are reversed proportionally, rounded up; if those credits have been used, the balance may become negative. Pricing FAQ: https://santanaughtylist.org/pricing#faq ## Naughty or Nice List ### About Santa's list #### What is Santa's naughty and nice list? In Christmas stories, Santa's naughty and nice list separates kind behavior from little mischief. Here, it becomes a personalized Santa video: you choose the Nice or Naughty ending before generating. The website does not evaluate anyone's behavior. #### Where does the Santa Claus naughty list tradition come from? The tradition developed through Christmas storytelling and illustrations. An early example is Thomas Nast's 1871 Santa's Mail illustration, which shows Santa sorting letters about naughty and good children. It is one part of a growing tradition, rather than proof of a single inventor. #### Can I choose Santa's Nice List or Naughty List? Yes. Choose Nice or Naughty in the creator. Each version has its own dialogue and Santa performance. Review the script in your selected language before submitting; the result follows your choice rather than a random name check. #### Is the Naughty List video suitable for a playful Christmas surprise? The Naughty version is written as affectionate teasing, with a friendly Santa and no angry, frightening or threatening language. AI performances can vary, so watch the finished video yourself before showing it to a child. ### Making your Santa video #### How is my personalized Santa video created? AI video generation combines your room photo, the name, the selected Nice or Naughty script and your chosen spoken language. It creates Santa in the scene and generates his voice and lip movements. This is an AI-made Christmas video, not a recording of a live actor visiting your home. #### Do I need to upload a photo of my child? No. Upload one clear photo of an empty room, or use the sample room when available. Leave open space for Santa and avoid people or sensitive details. Supported uploads are JPG, PNG and WebP, up to 8 MB; portrait photos work best for the fixed 9:16 video. #### Which languages can Santa speak? Choose American English (en-US), Spanish (es), French (fr-FR), German (de-DE), Brazilian Portuguese (pt-BR) or Italian (it-IT). The voice language defaults to the current page language, and you can change it in the creator. Each language has its own Nice and Naughty dialogue. #### Will Santa say the name I enter? Yes. The name appears in the dialogue preview and is passed to the video model with pronunciation instructions. Enter up to 40 characters using letters, numbers, spaces, apostrophes, periods or hyphens. Unusual names and lip synchronization may vary in the generated result. ### Downloads, credits and your photos #### What video format and quality will I receive? Each video is 12 seconds in a fixed vertical 9:16 format, with Santa speaking. Choose 480P, 720P or 1080P and download the MP4 from My videos. The site adds no watermark. The homepage Nice and Naughty examples are 480P, independently of your selected generation quality. #### How much does a Santa naughty or nice list video cost? A 480P video costs 5 credits, 720P costs 10 and 1080P costs 20. One-time packs are $9.90 for 15 credits, $19.90 for 40 and $39.90 for 100, in USD. For example, 15 credits can make three 480P videos, or one 720P plus one 480P video. These are alternatives, not combined totals. #### What happens if my video fails to generate? Credits are reserved when you submit. A confirmed failed task returns its reserved credits automatically. If submission is still being checked, look in My videos before starting another task. Returned credits are not a cash refund; contact support about payment refunds. #### Who can access my room photo and generated video? Room photos and results are stored privately for your account. To generate your video, the room image, name, dialogue and settings are sent to the selected video-processing provider. Results are available for up to 90 days. Only upload photos you own or have permission to use, and see the privacy policy for details. List FAQ: https://santanaughtylist.org/#faq